lg89 Terms and Conditions

1 General Introduction

These terms and conditions ("Terms") govern the use of the lg89 platform and all of its services. lg89 is an online casino and betting platform that provides slot games, live casino, cricket betting, and other gaming experiences for users in Bangladesh.

By accessing this website, opening an account, or using any service, you are automatically giving your consent to these Terms. If you disagree with any part of these Terms, please refrain from using this platform.

lg89 reserves the right to change, amend, or update these Terms at any time. Changes will take effect as soon as they are published on the website, and users are responsible for reviewing this page regularly.

2 Account Registration and Eligibility

2.1 Age Requirement

To open an account and use the services on lg89, you must be at least 21 years old. Minors have no opportunity to open an account, and any such account found will be closed immediately.

2.2 One Account Policy

Each person may create only one account. If a single person holds multiple accounts, it will be considered a violation of the rules, and all accounts may be closed and funds held may be forfeited.

2.3 Providing Accurate Information

It is mandatory to provide completely accurate and truthful information at the time of registration. Providing false, misleading, or incomplete information may result in the account being suspended or permanently closed.

2.4 Identity Verification (KYC)

lg89 may request verification of a user's identity at any time. In this case, the following documents may need to be provided:

• Copy of National Identity Card (NID) or Passport
• Proof of address (utility bill or bank statement)
• Proof of ownership of the payment method

lg89 reserves the right to put withdrawals on hold and restrict the account if verification documents are not provided within the specified time.

3 Account Security and Responsibility

It is your own responsibility to keep your account password and login information completely confidential. Never share your password with anyone else.

All activities carried out through your account will be considered your responsibility, whether you perform them yourself or someone else does with or without your permission. If you suspect unauthorized access, notify our support team immediately via 24/7 live chat.

4 Deposit and Withdrawal Policy

4.1 Deposit Rules

The minimum deposit amount at lg89 is ৳100. We accept the following payment methods:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

All deposit transactions are completed through encrypted secure connections. Deposit amounts are generally credited to your account instantly.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 10 to 45 minutes.

Withdrawals can only be made using the same method used for the deposit. This is a mandatory policy to prevent money laundering.

4.3 Withdrawal Processing

The following conditions must be met before a withdrawal request is approved:

• Account identity verification (KYC) must be completed
• Applicable bonus wagering requirements must be fulfilled
• There must be no suspicion of fraud on the account
• The withdrawal must be requested using the most recent deposit method

If additional verification is required, the withdrawal process may be delayed and lg89 will inform you about this through support.

5 Bonus and Promotion Terms

5.1 Welcome Bonus

New users at lg89 will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. A 25x wagering requirement applies to this bonus.

For example: if you deposit ৳5,000, you will receive a ৳10,000 bonus. To withdraw this bonus, you must place bets totalling (৳10,000 × 25) = ৳250,000.

5.2 General Bonus Terms

• Each promotion applies once only and to a single account
• Bonus funds cannot be withdrawn directly — wagering must be completed first
• Wagering requirements must be fulfilled within a specified time after accepting a bonus
• lg89 may set separate rules for each offer under specific conditions
• lg89 reserves the right to cancel any bonus if fraud is suspected

5.3 VIP Program

The lg89 VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. You can move up to higher levels through regular play. The weekly cashback benefit differs at each level. Full details of VIP benefits are available on the lg89 Casino page.

6 Betting Rules

All games on lg89 are operated fairly and transparently. Each game has its own rules which should be known before starting the game.

If a game is interrupted mid-way due to a technical fault or disconnection, lg89 will resolve the situation at its own discretion. lg89 is not responsible for connection issues.

• Confirmed bets cannot be changed or cancelled
• Incorrect displayed results due to technical faults will be considered void
• Ensuring a stable internet connection is the user's own responsibility
• Suspicious or manipulated bets will be cancelled if detected

7 Prohibited Activities

The following activities are strictly prohibited on the lg89 platform, and violating any one of them will result in permanent account closure and funds may be forfeited:

• Creating or operating multiple accounts
• Money laundering or transactions involving illegal funds
• Using software bots, automation tools, or hacking techniques
• Exploiting game glitches or bugs to gain an unfair advantage
• Abusing the bonus system or bonus hunting
• Using another user's account information
• Providing false identity or documents
• Conducting cyber attacks against the platform

8 Account Suspension and Closure

8.1 Suspension by lg89

lg89 may investigate or suspend any account for the following reasons:

• Failure to provide identity verification documents
• Suspicion of fraud or evidence of rule violations
• Failure to provide requested information within the specified time
• Compliance with regulatory body directives or legal demands

8.2 Closure by the User

You can close your account at any time by contacting our support team. If applicable withdrawal conditions are met before account closure, the remaining balance will be returned.

The Self-Exclusion option is available in detail on the Responsible Gaming page.

9 Privacy and Data Protection

lg89 is committed to protecting your personal information. We keep your data secure using SSL encryption and advanced security technology.

Your personal information will never be sold or transferred to third parties. However, it may be necessary to provide relevant information in cases of legal obligations or valid requests from authorities.

To learn more about our privacy practices, visit the Privacy Policy page.

10 Responsible Gaming

lg89 is firmly committed to responsible gambling. We believe that gaming is for entertainment only and should never be a cause of financial problems.

• Only play with money you can afford to lose
• Do not borrow money or use someone else's funds to place bets
• Set a daily maximum limit on deposits and bets
• Do not treat gambling as a source of income
• Avoid playing while under the influence of alcohol or substances

If signs of problem gambling or dependency appear, seek help from our support team or a professional counsellor. For more information, visit the Responsible Gaming page.

11 Dispute Resolution

For any dispute or complaint, contact our 24/7 support team first. We will always try to resolve issues quickly and fairly.

To submit a complaint, email: [email protected] — or contact us directly via live chat. All complaints are recorded and we aim to respond within a set timeframe.

12 Changes to Terms and Miscellaneous

12.1 Right to Make Changes

lg89 reserves the right to change these terms and conditions at any time. For significant changes, an effort will be made to notify users via email. However, it is the user's own responsibility to visit this page regularly.

12.2 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming policy together form the entire agreement between lg89 and the user. Any previous oral or written agreements are replaced by these Terms.

12.3 Severability

If any part of these terms and conditions is found to be invalid or unenforceable, the remaining terms will continue to be effective.

12.4 Contact

For any questions regarding these terms and conditions, please contact us:
Email: [email protected]
Support: 24/7 Live Chat (in Bengali)